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INFOLINK'S COMPETITIVE ADVANTAGES
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1. Customer Service Beyond Expectations
Each Subscriber is assigned a Customer Service Professional Team. This team
consists of three service oriented individuals who follow each aspect of
every search our Subscriber requests. In addition, our Client Relations
Department contacts clients, compiles surveys, holds meetings with the only
goal of keeping clients happy.
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2. Fast Turnaround Time
There is no down time at InfoLink. Every search begins the moment we obtain the
data from our Subscriber. The day we receive your search request, the court
researchers, references, etc. are contacted making turnaround time the fastest
possible. To ensure "time is of the essence", each Customer Service
Professional Team has a "trouble shooter" designated to make sure every search
is completed in the fastest time possible.
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3. Easy to use On-Line Web Total Solution
Clients may log-on to our secure site and request searches, watch work in
progress, and print a completed report. Many clients prefer not to print
reports as all reports are archived automatically for future viewing. With the
most advanced security available, we can authorize individuals to request &
view searches, view only or request only. In addition, our multi-entry screen
allows for faster entry where the same search is required for multiple
applicants. Our system is easy to use and WORKS – as we have experienced
virtually no downtime in service since its launch in April of 1999.
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4. Legal knowledge & Compliance
We find that most of the companies who use competitors violate federal or state
laws, as they are supplied unlawful forms to use by their Consumer Reporting
Agency. Barry J. Nadell, our President is a national speaker and expert on the
FCRA and state laws. In 2000, he spoke at SHRM, ASIS, ATAP, and many other
conventions. We counsel our clients on the legal issues surrounding background
screening and provide all the proper forms and sample letters for them to stay
in compliance.
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5. Detailed and Accurate Reports and Updates
Whereas some companies bid so low that they can not justify researching every
possible case at a court or continue calling unresponsive references or
educational institutions, InfoLink prides itself on never “giving up”
researching to obtain the most accurate information every time.
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6. State of the Art Technology
We are on our third generation of technology and currently developing new
technology based on the new Microsoft .NET platform to be released in 2001. Our
current technology offering the very latest in secure Web Based Technology
allows our clients utmost security, speed, and ease of use. Our new software
backend will have the latest “state of the art” features allowing many custom
options and client preferences along with the ease of coordinating with any
client HRIS system (ie. People v8). The result will be faster transmissions and
less data entering.
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7. 17,000 sq. ft. of Offices with space to Grow
Our new office is a beautiful work environment creating fantastic conditions
and happier employees. Our day care center for employees helps draw more
qualified applicants who appreciate our caring enough to provide this service.
Our training areas and room for growth allows us to work with new multi-state
employers with the confidence that we can deliver on promises.
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8. Competitive Pricing of Products
Our fees are fair and among the lowest in the industry. Although a competitor
service fee may appear lower, the overall cost of our services ARE the lowest
in the industry as your money isn’t wasted trying to get the service you expect
from your vendor through constant phone calls wondering why a search isn’t
complete. Further, our price structure accommodates providing the most accurate
and up to date information by professional well-trained personnel.
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9. Total Solution
What are your company needs? InfoLink offers programs and products specific to
the hiring of employees. Clients can coordinate background screening, drug
testing, drug awareness training, behavioral assessments, pre-placement
physicals, employment application design and more with one company.
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10. Value Added Programs and Products
InfoLink Subscribers receive a complete Manual, Wall Plaques that act as a
deterrent and Sample Letters. Special sections of our WebSite offer forms,
legal information, and FAQ’s. We also offer Policies and Procedures documents
and a special Vendor/Subcontractor Corporate Loss Prevention Solution. Further,
our detailed invoice allows for cost center/department subtotals.
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