Kroll Advantages

Customer Service Beyond Expectations
Reduced Hiring Risks
Easy-to-Use, Fast Online Service
Legal Compliance Expertise
Value-Added Services

Thousands of companies nationwide, from small businesses to Fortune 500's, rely on Kroll before finalizing their hiring decisions. Every client is assigned a Customer Service Professional Team that consists of three service oriented individuals who handle inquiries, ensure accuracy and compliance, and expedite the completion of reports. Kroll's investment in technology and commitment to superior client service, rapid turnaround time, legal compliance and accuracy is why more than 50% of the companies that use Kroll are client referrals.

Kroll provides valuable employment screening and due diligence. Our comprehensive services include a broad variety of background searches and verification services. Kroll's experienced staff will help you design a program that applies best practices of your industry and meets your company’s unique goals. Our flexibility enables you to design a screening program for each job description and level of responsibility. Our service fees are cost-effective and volume discounts are available.

Kroll directly addresses the problems of workplace violence, employee theft, falsified employment applications, drug use, negligent hiring liability, and turnover. Our reports reveal criminal records, uncover fraudulent Social Security numbers, and identify untruthful employment applications and resumes.

Applicants' knowledge that you conduct background checks acts as a deterrent at the application stage. Our background screening wall plaques and disclosure forms help deter undesirable applicants from wasting your time by applying for employment. This helps to reduce your background screening expense and results in increased HR productivity, as you are able to direct your attention to viable candidates.

The potential liability of hiring an unfit individual is enormous. Background screening demonstrates your due diligence in investigating applicants’ histories and protects your company and employees from theft and violence. In addition, placing the wrong person in a position can create hardships for both the employee and your company, resulting in lower productivity and higher turnover. Employers must make every reasonable effort to hire the most qualified and competent individuals, and Kroll is the solution.

Kroll's online service provides the latest online technology. Our easy-to-use web-based service enables you to request background searches, view reports in progress, view completed reports, print reports or securely archive reports on our secure server for later retrieval.

We pride ourselves on our turnaround time and accuracy. The results of Social Security Number Traces and Credit History reports are posted to your secure online account within minutes, enabling you to potentially make quick hiring decisions. Many reports are available within one hour of their request and completed reports are normally provided within 24 to 72 hours. Turnaround time analysis with dates and time stamp appear on each report confirming our commitment to fast turnaround.

You will receive email messages upon the completion of background screening reports, the receipt of drug test results, and when a "hit" (criminal conviction) has been added to a report that you may view while in progress. Using our "In Progress" section, you always know the status of reports and may be able to make a hiring decision even before a report is completed. Completed reports are comprehensive and easy to read. After you view completed reports, they are automatically archived for secure, paperless storage, future retrieval and printing at your convenience.

It is critical today that companies performing background screening deal with a firm that understands the law. When we speak with companies that currently use competitors, they often learn that they are violating federal or state laws because they were supplied unlawful disclosure forms and/or outdated information by their current vendor. Barry J. Nadell, a Senior Vice President of Kroll's Background Screening division and former president of InfoLink Screening Services, is a national speaker and expert on the FCRA and state laws that govern the background screening industry. He has spoken at SHRM, PIHRA, ASIS, ATAP, NHRA and many other conventions. In 2002, he worked with state and federal officials to amend certain law provisions that affect how employers protect consumers from identity theft and protect their businesses when conducting background checks. In 2004, he authored Sleuthing 101, Background Checks and the Law.

Kroll takes a proactive approach to keeping clients aware of the laws that affect their background screening procedures and required documents. Our legal library details legal requirements and we provide clients legally-compliant forms and letters. We provide FTC Staff Opinion letters to provide insight as to how future legislation will be resolved. Kroll also notifies clients regarding new legislation before it goes into effect and explains how it affects their screening policies, procedures and documents. If new documents are required by changes in the law, they are provided so clients are ready when the legislation goes into effect.

Kroll has taken the steps to put our clients at ease by obtaining a letter from the national law firm of Gibson, Dunn & Crutcher, which confirms the fact that our forms and procedures comply with the United States Fair Credit Reporting Act ("FCRA"), found at 15 United States Code Section 1681; the California Consumer Credit Reporting Agencies Act ("CCRAA"), found at California Civil Code Section 1785; and the Investigative Consumer Reporting Agencies Act ("ICRAA"), found at California Civil Code Section 1786. In addition, we have legal authority from Gibson, Dunn & Crutcher, in writing, indicating that there is no third party liability for any organization that refers business to Kroll.

Kroll supplies clients with all of the following:

• Client User Manual
• Legal compliance consultation
• Background screening policies and procedures
• Disclosure forms in English and Spanish
• Adverse action instructions, sample letters, and an optional affidavit form
• Wall plaques for you to hang in the HR office to act as a deterrent
• Legal library with detailed information on the FCRA, state laws and related legislation
• Free vendor screening program requiring non-employee vendors and consultants to be background checked before they are permitted on your company premises